Erie Auto Repair

Showed up to an 8 am appointment and the doors were locked and the mechanic outside told me that _____ had overslept but he was on his way, I waited for about 45 min before he showed up. I expected some sort of discount on my oil change for the long wait since the guy slept in (it wasn't like he got into an accident or something like that) or at least a very sincere apology but I didn't get either. I got a small apology without any concern or consideration for my wasted time in my busy schedule (he laughed and smiled the whole time acting like it was no big deal that I waited 45 minutes because he slept in and also locked his keys inside the night before so someone else had to be called to get in). They are nice people and I went to them after I moved to Erie because they seemed to have the best reviews but after this (my second visit to them) I don't think they will be getting my business anymore. I expected much more from them. UPDATE! The owner contacted me immediately after hearing of my inconvenience and made the situation right. Very happy with his quick contact with me and the lengths he went to to make up for the situation. Very nice guy and very apologetic. Would recommend them to anyone.

My car was having an idling issue but wasn't generating any fault codes and passed all tests when it was at the dealer. One of those frustrating issues to be sure because the car was not providing any help. Anyway, it was bugging me because I knew something was amiss, so I decided to give Harrell Automotive a try. This was my first experience with the folks there, and being one of those people who is very particular (understatement) about maintaining my car (2008 BMW 335xi) it is safe to say I was more than a bit nervous. But they both found and fixed the culprit along with performing a number of other preventative maintenance measures which I requested. The overall experience was very positive and the attention to detail on the actual work was excellent. In fact I'm going to schedule a couple of other items for them to do in the next couple of weeks. It's always good to have options, especially in a small market such as Erie, and now I have two excellent places to take my car for service.

The perfect place for ANY car work done, also whatever you need such as tuning, etc. They got it fair deals, perfect shop for me.

Quality work, good price & great people. Would recommend to anyone looking.

Their mechanics are top notch to see what is really wrong with your car and when they suggest something about your car they really know what they're talking about. Friendly service and they give helpful recommendations.

Excellent customer service! The whole staff is very helpful and I had a very pleasant experience.

I had spoken to Matt several times on the phone about some problems I was having with my F350. Matt told me to bring it down and they checked it over for me"at no cost" and even put oil in it for me. "Again at no cost". Michael the owner gave me some great advice on how to keep the beast running great. From now on my vehicles will only go there... Thank much guys; Stan C

I will definitely return to Harrell Automotive for all my car's needs. They go the extra mile. They showed up at my house within 10 minutes, jumpstarted my car, and drove it to the shop for me. They really aim to make friends out of customers. They are professional, thorough, and have great customer service. Thank you guys!!!

We found Harrell's after car troubles detoured us off the interstate. The guys here took good care of us, replaced our serpentine belt and got us back on the road. Cheerful, competent and expeditious. Thanks Harrell's!

I couldn't be happier. I'd taken a different car there previously for a transmission diagnostic. They were honest, reasonable, and explained my options thoroughly. I chose not to get work done at that time on that car, because it was just a beater that I was using for a delivery job. But the experience was good enough that I entrusted them with major repairs on my beloved classic car... a 25 year old Volvo 240 station wagon. Yeah, I know, it isn't a hot rod. But I love her dearly and don't trust her to just anyone. For people who complain about speed: Good, fast, cheap - pick any two. This shop takes its time, but it does quality work at a quality price. People who do fast and cheap aren't always trustworthy and the work doesn't always hold up. It takes time to get parts for a 25 year old car, and there were a couple of issues that didn't manifest until the work was actually underway. That said, at every step of the process Matt was happy to give me updates and keep me informed of what they needed to do and why. I felt that the mechanic doing the work, Paul, completely understood my passion to keep this car running for another 25 years, and gave me his best effort to help that happen. I'm 150 miles away from my usual mechanic, from whom I've come to expect this level of quality and service, and it was a great pleasure to find that I didn't have to drive all the way to Pittsburgh to go see him. Harrell Automotive did a great job for me, at a fair price.