Erie Auto Repair

We broke down while on our first day of a 10 day vacation while traveling through Erie. Paul met us at a gas station. Got us to the shop. Diagnosed a busted radiator. Within 4 hours he found an after market radiator, double teamed the mechanics, and got us back on the road so we could make our reservations in Cleveland. We really appreciated the great service and effort.

Overall good experience with Harrell Automotive. They got my truck back on the road and running like it should in a relatively timely manner. Their communication was good and kept me up to date on the status of the diagnosis and repair. Only reason for leaving 4 stars is due to a scrape found on my tow hook and a scuff on the bumper after getting the truck back from it's repair - shows some slight negligence on their part. Nothing to make a huge fuss over but certainly worth mentioning.

Harrell is one of my favorite shops in town. They have amazing customer service and actually care about and talk you through any issues or questions you have. They don't rack up the prices for people who seem naive like a lot of shops in the Erie area, and they' get the job done in a timely matter which is also hard to come by. Another great thing is their waiting is really clean which is pretty rare for a shop. Over all a great shop awesome prices and super nice and cool employees! Seriously, if you're a girl who's afraid of getting your prices racked up just because you don't know a lot about cars they aren't shysters about their prices, you don't have to be uncomfortable or hesitant about their quotes!

We were recently out of town and our vehicle was stalling out. We took it to a repair shop and they indicated it was a fuel sensor. We had it replaced and left the area. The problem continued.. Upon returning home and I contacted Harrell Automotive. They had me drop the vehicle off and quickly diagnosed and replaced the fuel pump. The vehicle is running better than ever. We thank the staff and the technician for their hard work and dedication.

It's a struggle to find an automotive service shop that you can have complete faith in not only the repair, but trust in the knowledge and and service orientation of every member of the company. Harrell's has this in spades. After too many poor experiences with other independently owned shops and dealerships alike, I'll never have my vehicles serviced anywhere else. (To date, they've serviced my '12, '16, '17 Jeep Wranglers, '11 Hyandai Sonata, '10 Mazda 3, '04 SVT Cobra, '98 Ford Expedition, '08 Ford Edge, '05 GMC Envoy, and a few others. ZERO complaints!)

I bought a great car and got fantastic service from everyone here, they made the whole process easy and were clear and upfront about everything.

Harrell is one of my favorite shops in town. They have amazing customer service and actually care about and talk you through any issues or questions you have. They don't rack up the prices for people who seem naive like a lot of shops in the Erie area, and they' get the job done in a timely matter which is also hard to come by. Another great thing is their waiting is really clean which is pretty rare for a shop. Over all a great shop awesome prices and super nice and cool employees! Seriously, if you're a girl who's afraid of getting your prices racked up just because you don't know a lot about cars they aren't shysters about their prices, you don't have to be uncomfortable or hesitant about their quotes!